Terms and conditions of sale

The services are provided by Sandrine Friscia, hygienist naturopath ([legal status to be completed], SIRET [SIRET number to be completed]). Full contact details are in the legal notice.

These terms apply to clients who buy a service for their personal needs (consumers). They prevail over any other document.

The services are naturopathy support sessions delivered remotely by video call, in French or English:

• •the first session (vitality assessment and personalised protocol): 1 hour 30;
• •the follow-up session: 1 hour;
• •the Essential Pack: first session and 2 follow-up sessions (recommended pace: about 3 months);
• •the Transformation Pack: first session and 5 follow-up sessions (recommended pace: about 6 months).

Details and current prices are on the Natural health support page. The price that applies is the one displayed at the time of the order.

Naturopathy is a supportive and preventive approach to lifestyle. It is neither a medical act, nor a diagnosis, nor a treatment, and does not replace medical follow-up (see the legal notice). Sandrine Friscia has an obligation of means: no result is guaranteed.

Prices are in euros. [VAT wording to be completed]

Payment is required in full, in advance, at the time of booking, by bank card, on Stripe's secure payment page. No card data is stored on this site. The appointment is only confirmed once payment has been validated. An invoice is issued and remains available in the “My account” area.

A client may give a session or a pack to another person (the recipient). The giver pays the displayed price in full on Stripe's secure payment page; the recipient pays nothing. As soon as payment is made, the recipient receives a personal link by email: they create an account (or log in), activate the gift, then book their own session under the same conditions as any session (slots offered, free cancellation up to 48 hours before, the session being otherwise deducted).

The gift link is personal and can only be activated once. A gift has no expiry date; it cannot be exchanged for money. As long as the gift has not been activated, the giver may ask Sandrine Friscia to cancel it and be refunded; once activated, it is no longer refundable. The giver's right of withdrawal is exercised under the conditions set out below, as long as the gift has not been activated.

As a thank-you, the giver receives a personal discount code, valid for 12 months, on their next bookings: 5% for a session (one use), 10% for the Essential Pack (two uses) and 15% for the Transformation Pack (three uses). This code cannot be combined with another code; it is deactivated if the gift is cancelled.

The giver is responsible for the accuracy of the email address they provide and undertakes to have told the recipient that their name and email address are passed to Sandrine Friscia in order to send them the gift.

Sandrine Friscia may offer promotional codes and free sessions. A promo code is entered before payment: it gives the discount indicated (as a percentage or in euros), for the offers, the period and the number of uses it provides for. It cannot be combined with another code or exchanged for money, and the price displayed before payment takes the discount into account. A refund is calculated on the amount actually paid.

An offered session is booked from the personal area, up to its deadline if any, without payment. It is personal, non-transferable and cannot be redeemed for money. Cancellation is free up to 48 hours before the session (the offered session is then given back); after that, or in case of no-show, it is deducted.

• •Booking is done online, from a client account, by choosing one of the displayed slots. An appointment must be booked at least 3 days in advance.
• •The chosen slot is held during payment, for about 30 minutes. If payment is not made within this time, it is released.
• •The session takes place by video call in a room built into the site, accessible from “My account” from 30 minutes before the appointment time: no app to install and no extra account to create. The client needs a stable internet connection, a device with a camera and microphone, a recent browser (Chrome, Safari, Edge or Firefox) and a quiet place. Sessions are not recorded.
• •The client undertakes to fill in the questionnaire at least 2 working days before the first session, and to answer completely and honestly, in particular about their health and current treatments.

A pack includes a first session and follow-up sessions. A pack has no expiry date: its sessions do not expire. The recommended pace is about 3 months for the Essential Pack and 6 months for the Transformation Pack.

Only the first session is booked online. The following sessions (one hour each) are scheduled gradually with Sandrine Friscia, according to the client's progress and the goals defined together.

The sessions of a pack remain usable as long as the pack is not finished. A pack already started cannot be refunded session by session, unless the impossibility of scheduling a session is attributable to Sandrine Friscia.

The client cancels their appointment from their personal area (“Cancel this appointment” button).

• •Cancellation up to 48 hours before the session: it is free. The price of the session is refunded in full, automatically, to the payment method used (how quickly the refund appears depends on the bank). For a pack session, the session is returned to the pack; however, if the client cancels the first session of their pack before having used any other session, the pack is cancelled and refunded in full.
• •Cancellation less than 48 hours before the session, or a no-show: the session is due and is not refunded. For a pack session, it is deducted from the pack. The slot is released.

To move an appointment, the client cancels it under the conditions above, then books a new slot (or, for a pack session, reschedules it with Sandrine Friscia). These conditions apply apart from the exercise of the right of withdrawal set out below.

In case of unavailability, Sandrine Friscia offers the client a new slot or fully refunds the session, whatever the notice. For a pack session, the session is returned to the pack. If a technical problem prevents the session from taking place, it is rescheduled at no cost.

In accordance with articles L.221-18 et seq. of the French Consumer Code, a consumer client has 14 days from the conclusion of the contract (the paid order) to withdraw, without having to give a reason.

To exercise this right, they send an unambiguous statement to contact@sandrinefriscia-naturopathe.com (for example: “I withdraw from my order of …”). They may use the model withdrawal form provided by the Consumer Code.

As sessions are booked for a specific date, the client expressly requests, by ticking the box provided at booking, that the service may begin before the end of the withdrawal period. In that case:

• •if they withdraw before the session, they are refunded all sums paid, at the latest within 14 days of their request;
• •if they withdraw after a session or a pack has begun, they pay for the part of the service already provided at the time they inform Sandrine Friscia of their decision, calculated in proportion to the agreed price; the rest is refunded;
• •once the service has been fully performed (session held), they can no longer withdraw: they acknowledge this by ticking the box at booking (articles L.221-25 and L.221-28 1° of the Consumer Code).

The client informs their doctor of their approach, does not change or stop any treatment without medical advice, and tells Sandrine Friscia of any change in their health. Sandrine Friscia cannot be held liable for inaccurate or incomplete information provided by the client.

The client's data is processed in accordance with the privacy policy.

For any complaint, the client first writes to Sandrine Friscia: contact@sandrinefriscia-naturopathe.com. Failing an amicable solution, they may use the following consumer mediator free of charge: [consumer mediator to be completed].

These terms are governed by French law. A consumer client may bring proceedings, at their choice, before the court of the place where they lived when the contract was concluded or when the harmful event occurred.

The client accepts these terms before each payment. The date of acceptance and the version of the terms accepted are kept with the booking. The terms that apply are those in force on the date of the order; changing them does not affect bookings already paid.